Frequently Asked Questions
Where can I buy Jo Malone London products?
How do I check on an order I have placed?
Do you accept international orders?
Is it safe to use my credit card?
How do I get Jo Malone London samples?
Does anyone else see the information that I provide to Jo Malone London?
What is your return/exchange policy?
How do I apply an offer code?
Why is my favourite product discontinued? What can I use now?
Can you mail out samples on request?
What should I do if I have a complaint?