Customer Service

Below are the shipping service options and delivery times available for your Jo Malone London Online order.

Standard Delivery

• Free delivery for all orders.
• Most orders shipped via Standard Service are delivered within 2-3 business days (within Metro Manila) and 5 -7 business days (Outside Metro Manila) from the order's ship date.
• Orders cannot be shipped to P.O. Box addresses.

We are sorry Jo Malone London Online only delivers within Philippines.
 

Please note:

• Orders cannot be shipped to P.O. Box addresses.
• All orders require a signature upon delivery. If you are not there to sign for your order, we will attempt a second delivery.
• If both deliveries failed (1st and 2nd attempt), the order will be cancelled.
• Jo Malone London Online ships all orders from Laguna. Delivery lead times will be based on location. Delivery areas further away from Metro Manila and rural addresses will result in longer lead times.