How to Shop Online Promotion/offer codes
Optimal online color settings Gift wrap service
Browser requirements Sales tax
Security online Payment options
Item availability About Gift and eGift Certificates
Maximum purchase policy  

How to shop online

Welcome to Jo Malone Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Type the quantity of product(s) you wish to purchase (up to six [6] of any single item) in the quantity box. Learn more about our Maximum Purchase Policy.

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
Click the "Add to Bag" button to place the selected product(s) in your shopping bag. If there are multiple products on the same page that you wish to place into your shopping bag, you may enter the desired quantities for each product and then click "Add to Bag" once to place them all in your bag. At any time during shopping you may review the items in your shopping bag by clicking on "Shopping Bag" at the top of each page. You may change your mind, delete item(s) in your shopping bag or cancel the entire order at any time.

Step Three:
When you've completed shopping, click the "Continue Checkout" button found on at the top of the page.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout. After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided, confirming that your order was successfully received. An email confirming receipt of your order will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1-866-305-4706 for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Jo Malone Online Customer Service at 1-866-305-4706 or Contact Us. For fastest service, please have your order number available.

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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Optimal online color settings

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

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Browser requirements

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

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Security online

At Jo Malone Online, we understand how important security is to you. When you place an order at Jo Malone Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to: click here

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher

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Item availability

Temporarily Out of Stock / Backordered Items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-305-4706 and we will be happy to assist you.

Pre-sell Items

Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. We will notify you of the status of your pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.

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Maximum purchase policy

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $1000 per customer. If you have any questions, please call us at 1-866-305-4706 or Contact Us and we will be happy to assist.

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Promotion/offer codes

REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Promotional offers and discounts may not be applied to the purchase of Jo Malone Gift Certificates or eGift Certificates. Please see promotion details for more information.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

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Gift wrap service

All orders placed with Jo Malone Online arrive beautifully wrapped in elegant cream coloured gift boxes and tied with Jo's signature black ribbon, at no cost to you.

If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

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Sales tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.

*Purchases paid for with Jo Malone Gift Certificates or eGift Certificates are subject to applicable sales tax. Sales tax is not charged on the purchase of Jo Malone Gift Certificates or eGift Certificates.

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Payment options

The following credit cards are accepted for payment*
• American Express
• Discover
• MasterCard
• Visa
• Jo Malone Gift Certificates and eGift Certificates
We also accept PayPal as a payment option on Jo

*Credit cards issued by a U.S. financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S.

We’re sorry, we do not accept:
• Some credit cards with billing addresses outside the U.S
• CODs
• Layaway plan
• Personal Checks
• Money Orders
Important information:
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

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Customer Service

Contact Us

If you need help, email or call Customer Service at 1.866.305.4706.